Returns & Exchanges
At Chateau de Chaumont, we take pride in the craftsmanship of our home collections; if you are not entirely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund. All returned products must be in their original packaging and in unused condition to maintain the integrity of our luxury standards.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Parcel
Carefully repackage your items in their original boxes with all protective padding to ensure safe transit back to our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous delivery markings.
Quality Inspection & Refund
Once our artisans inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing